Frequently Asked Questions

Here are the answers to some frequently asked questions

General FAQs

There is no requirement to book for our general valet services.
Our systems are to accommodate you at a convenient time for you to have your vehicle washed.


We have both self-serve and Valet options to suit most budgets.  For Valet pricing click here

Vehicles often come in Waves at Waves, so it can be difficult for us to predict. There can be delays in the peak periods, however our aim is to have valet washes out in between 30 and 60 minutes plus. Our team will be able to advise you of current wait times on arrival.

Our team are capable of steam cleans, leather treatments, paint restoration and protection as well as Air conditioning treatments.  For major details, we recommend that you bring the vehicle in for an appraisal, so that we can give you an accurate price, time required and the most suitable time to bring it to Waves. 

Unlimited Wash Club FAQs

You can wash your vehicle as many times as you like during our operational hours whilst you are a Waves Unlimited Wash Club member.

You can change, cancel or pause your membership at anytime by loging into to our VIP Portal here  on our website..

You can wash your vehicle at any of our locations whilst you are a Waves Unlimited Wash Club Member.

Yes. To change your wash package please email us at  , please allow up to 14 days for the changes to be made.

Yes. It will be charged according to your agreed frequency until cancelled by either party. Weekly and Fortnightly Payments will start after the initial month has been paid upfront.

No. Each wash club is only valid for one specific registration and one vehicle. Your partner would also require to be a Wash Club member to enjoy the benefits.